FAQs

1. Where do you ship?

We currently ship only to the United Kingdom. All orders come with free shipping.

2. How long will it take to receive my order?

• Orders are processed within 1–3 business days.

• Delivery usually takes 3–7 business days after processing.

• You will receive a tracking number once your order has been shipped.

3. Can I return an item?

Yes! We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Some products, such as personalized items, may not be eligible for return.

4. How do I request a return or refund?

Please contact us at Support@Evelynllc.shop. We will provide instructions and, if applicable, a return shipping label.

5. How long will it take to get a refund?

Once your return is received and approved, refunds are processed to your original payment method within 5–7 business days.

6. Do you offer exchanges?

We only replace items if they are defective or damaged. For exchanges, contact us at Support@Evelynllc.shop.

7. How can I contact customer support?

You can reach us via email: Support@Evelynllc.shop. Our team responds within 24–48 hours.

8. Do you offer international shipping?

Currently, we only ship within the United Kingdom.